Shipping Policy

Brickhouse Music ships online orders throughout the United States and may also arrange shipping to other destinations. Shipping options, costs, and delivery requirements may vary depending on the merchandise and destination.

Shipping Destinations

Standard online shipping is available to addresses within the 48 contiguous United States.

We may also ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations. Because shipping methods, costs, restrictions, and delivery times can vary significantly for these destinations, please contact Brickhouse Music before placing your order so we can determine available shipping options and provide an appropriate shipping quote.

Brickhouse Music does not ship to P.O. Boxes. A physical delivery address is required. Alternate staffed delivery locations, such as a UPS Store or similar receiving location, may be used when permitted by the carrier and arranged by the customer.

Carriers

Brickhouse Music primarily ships using UPS and the United States Postal Service (USPS).

The carrier used may vary depending on the size, weight, value, destination, and shipping requirements of the merchandise.

Order Processing

Online orders are processed Monday through Friday during our normal business hours. Orders are not normally processed on weekends or holidays.

In-stock merchandise will generally be processed and shipped within 5 business days after the order is accepted.

While many orders may ship sooner, processing time can vary based on staffing, order volume, product requirements, and the needs of our retail store.

Processing time is separate from carrier delivery time. Once an order has been transferred to the carrier, actual delivery time will depend on the shipping service selected, destination, and carrier conditions.

Item Availability and Shipping Delays

We make every effort to keep our online inventory accurate. Because our online store shares inventory with our retail store, an item shown as available online may occasionally sell in-store before an online order can be processed.

If an ordered item is not available for shipment, we will contact you as soon as possible. When possible, we will provide an estimated date when the item is expected to become available and give you the option to wait for the item or cancel the affected item for a full refund.

If the expected shipping date changes, we will contact you again and provide any additional options required before continuing to hold the order.

Shipping Charges and Services

Shipping charges are calculated based on the destination region, the estimated shipping weight of the order, and the shipping service selected at checkout.

Available shipping services may vary depending on the destination and the merchandise being shipped.

Some large, heavy, or unusually sized items may be subject to an additional oversize or bulky-item shipping charge. Any applicable additional shipping charge will be disclosed before the order is finalized or, when necessary, we will contact you before processing the affected item.

Brickhouse Music does not currently offer a general free-shipping program.

Tracking Information

Tracking information will be provided to the customer as soon as it becomes available from the carrier.

Signature Requirements

Orders with a merchandise value of more than $100 will require a signature upon delivery.

Additional signature or delivery requirements may be applied when appropriate based on the value or nature of the shipment.

Shipping Address Changes

Shipping addresses cannot be changed after an order has been submitted.

Customers are responsible for reviewing and confirming that the shipping address is complete and accurate before submitting the order.

Damaged Shipments

If your order arrives damaged, please contact Brickhouse Music as soon as possible.

Please retain the merchandise, shipping carton, packing materials, and all contents of the shipment until the issue has been resolved. We may request photographs or other information needed to document the damage and process a claim with the carrier.

Brickhouse Music will work with the carrier to coordinate the claim and determine the appropriate resolution, which may include replacement, repair, or refund depending on the circumstances and availability of the merchandise.

Instrument Setup and Adjustment After Shipping

Brickhouse Music makes every reasonable effort to inspect and properly prepare instruments before they are shipped.

Musical instruments can be affected by transportation, temperature, humidity, seasonal changes, and differences in climate between our store and the delivery location. As a result, an instrument may arrive requiring minor tuning or adjustment even though it was properly set up and functioning normally when it left our store.

Individual setup preferences also vary from player to player. Adjustments needed to accommodate personal preferences, or normal changes caused by transportation or environmental conditions, are not considered product defects.

If an instrument arrives with a problem that appears to go beyond normal tuning or adjustment, please contact Brickhouse Music so we can help determine the appropriate next step.

Lost Shipments

If tracking information indicates that a shipment has been lost or has not arrived within a reasonable period after its expected delivery date, please contact Brickhouse Music.

We will work with the carrier to investigate the shipment and assist with resolving the order. Depending on the results of the carrier investigation and product availability, the resolution may include replacement or refund.

Packages Marked Delivered but Not Received

If tracking information shows that your order was delivered but you have not received it, please contact Brickhouse Music as soon as possible.

We will work with the carrier to investigate the delivery and help determine the appropriate resolution.

Refused and Undeliverable Shipments

Customers are responsible for providing a complete and accurate shipping address and for being available to receive shipments requiring a signature.

If a shipment is returned to Brickhouse Music because it was refused, could not be delivered, or was addressed incorrectly based on information provided with the order, the customer may be responsible for the original shipping charges, return shipping charges, and any additional carrier fees incurred.

Any applicable refund will be processed after the merchandise has been returned to Brickhouse Music and inspected.