Return & Exchange Policy

We want you to be happy with your purchase. Eligible merchandise may be returned or exchanged within 14 days of purchase when accompanied by the original receipt.

To qualify for a return or exchange, merchandise must be in its original condition and include all original packaging, accessories, manuals, and other included materials. Packaging must be complete and in reasonable condition for resale.

Returned merchandise may be subject to a restocking fee of up to 15%, depending on the condition of the item and its packaging.

Items Not Eligible for Return or Exchange

The following items are final sale and cannot be returned or exchanged:

• Sheet music
• Books
• Consignment items
• Used merchandise
• Special-order items
• Clearance merchandise
• Opened reeds
• Opened strings
• Opened earplugs
• Opened harmonicas, unless defective

Defective Merchandise

If merchandise is defective, please contact Brickhouse Music. In most cases, we will work directly with the manufacturer on your behalf to help coordinate the warranty process.

The available remedy will depend on the manufacturer’s warranty and procedures and may include repair, replacement, exchange, or another warranty-authorized resolution.

A defect does not automatically qualify an item for a refund. Refunds for defective merchandise will be provided when required or authorized under the applicable warranty, or when otherwise approved by Brickhouse Music.

Normal tuning or setup adjustments resulting from transportation, environmental changes, or individual player preference are not considered defects.

Used Merchandise

Used merchandise is sold as is and is not eligible for return or exchange.

Before used merchandise is offered for sale, Brickhouse Music makes every reasonable effort to verify that it is functioning properly. Any known defects, damage, or functional issues that we are unable to correct will be disclosed at the time of sale.

If you believe a used item has a problem that was not disclosed at the time of purchase, please contact Brickhouse Music so we can review the situation.

Refunds

Approved refunds will be issued according to the original method of payment.

Additional conditions may apply to merchandise that is damaged in shipping or purchased through our online store.