Online Order Processing Policy

Brickhouse Music reviews online orders before they are confirmed and fulfilled. Because our online store shares inventory with our retail store, some orders may require staff review before availability and fulfillment can be finalized.

Order Submission and Confirmation

Submitting an order through our website does not by itself mean that the order has been confirmed.

Online orders are reviewed by Brickhouse Music staff during our normal business hours, Monday through Friday.

We generally review and confirm orders within 1–2 business days after they are submitted.

An online order is considered confirmed after Brickhouse Music staff have:

• Received and reviewed the order.
• Confirmed availability of the ordered merchandise.
• Verified that the information needed to process and fulfill the order is complete.
• Confirmed that the order can be shipped as submitted.

Once these steps are complete, the order will proceed to fulfillment.

Payment Authorization and Capture

When an online order is submitted, Brickhouse Music will request authorization from the customer’s payment provider for the amount of the order.

Payment authorization does not mean that the order has been confirmed.

Once the order has been reviewed and confirmed, payment will be captured and the order will proceed to fulfillment.

If an order cannot be confirmed, Brickhouse Music will contact the customer with the available options. Any payment authorization associated with merchandise that will not be fulfilled will be released or allowed to expire as appropriate.

Orders That Cannot Be Confirmed

An order may be delayed, declined, or canceled if we are unable to complete the information or checks necessary to fulfill it.

This may include situations where:

• Payment cannot be successfully authorized or processed.
• Required customer, billing, or shipping information is incomplete or invalid.
• Ordered merchandise is no longer available.
• The merchandise cannot be shipped to the requested destination.
• A significant pricing or product-information error is discovered.
• Additional information is reasonably required to verify or safely process the order.

If we are unable to confirm an order as submitted, Brickhouse Music will contact the customer as soon as possible to explain the issue and, when appropriate, provide available options.

Inventory Availability

Brickhouse Music makes every effort to keep online inventory accurate. However, our online store and retail store share the same inventory.

In rare cases, an item shown as available online may be sold in our retail store before an online order can be reviewed and confirmed.

If an item is no longer immediately available, we will contact the customer. When possible, we will provide an estimated availability or shipping date and give the customer the option to wait for the item or cancel the affected item.

If an expected availability date changes, we will contact the customer again with updated information and available options.

Pricing and Product Information Errors

Brickhouse Music makes every effort to provide accurate pricing, product descriptions, specifications, and other information on our website.

If we discover that an order was submitted with a significant or obvious pricing, product-description, or system error, we may place the order on hold while the issue is reviewed.

If an error materially affects the order, we will contact the customer before confirming or fulfilling the affected item. Depending on the circumstances, the customer may be given the opportunity to proceed with the corrected information or cancel the affected item.

If an order cannot be fulfilled because of an error, any payment collected for the affected merchandise will be refunded.

Nothing in this policy is intended to limit any rights a customer may have under applicable consumer-protection laws.

Fraud and Security Review

To help protect our customers and Brickhouse Music from fraudulent or unauthorized transactions, some orders may require additional review before they can be confirmed or fulfilled.

We may contact the customer to verify order, billing, shipping, or payment information when reasonably necessary.

An order may be delayed, declined, or canceled if we are unable to verify information necessary to process the transaction or if we reasonably believe the transaction may be fraudulent or unauthorized.

If an order is canceled following a security review, any payment collected for merchandise that will not be fulfilled will be refunded as appropriate.

Backordered Items

Some merchandise may be available for backorder when it is temporarily out of stock but additional inventory is expected.

When an item is backordered, we will provide an estimated availability or shipping timeframe when one is available. Estimates are based on information available from the manufacturer or distributor and may change.

If the expected availability date changes significantly, Brickhouse Music will contact the customer with updated information and available options, including cancellation and refund of the affected item when applicable.

Special-Order Items

Special-order merchandise is ordered specifically at the customer’s request and may require additional processing and delivery time.

Availability and estimated delivery dates for special-order merchandise depend on the manufacturer or distributor and are not guaranteed unless specifically stated otherwise.

Customers will be informed of any known special-order terms before the order is finalized.

Special-order items are final sale and are not eligible for return or exchange, except as otherwise required by law or applicable warranty provisions.

Complete Shipments

Online orders are normally shipped only when all items in the order are available for fulfillment.

If an order contains an item that is backordered, unavailable, or otherwise delayed, available merchandise will normally be held until the complete order can be shipped together.

If a delay affects the expected shipment timeframe, Brickhouse Music will contact the customer with updated information and available options.

Customer-Requested Cancellations and Order Changes

If you need to cancel or change an online order, please contact Brickhouse Music as soon as possible.

We will make a reasonable effort to accommodate cancellation or order-change requests before the order has entered fulfillment. Once an order has been processed for shipment or transferred to the carrier, we may no longer be able to cancel or modify it.

If a cancellation is approved, any payment collected for canceled merchandise will be refunded as appropriate.

Changes that affect merchandise, quantity, or other order details may require the original order to be canceled and a new order submitted.

Shipping Address Changes

For security and fraud-prevention purposes, the shipping address cannot be changed after an order has been submitted.

Customers are responsible for reviewing and confirming that their shipping address is complete and accurate before submitting an order.

If an order was submitted with an incorrect shipping address, please contact Brickhouse Music as soon as possible. Depending on the status of the order, cancellation and submission of a new order may be required.

Shipping and Fulfillment

Confirmed orders are fulfilled according to our Shipping Policy, including our stated processing times, carrier options, signature requirements, shipping charges, and procedures for delayed, damaged, lost, or undeliverable shipments.

Our Return & Exchange Policy applies to merchandise after purchase and includes additional terms for defective merchandise, final-sale items, used merchandise, special orders, and other return restrictions.